WiFi Error Codes and ReSolution

Below are potential error codes a customer may encounter when connecting a Wi-Fi garage door opener to your home network. Error messages will continually be updated to be more user friendly.

 Error Code  Error Message  Resolution 
 W2  Internet Connection
  1. The Wi-Fi garage door opener is connected to your Wi-Fi router, but has not yet connected to the internet.
  2. It may take up to three minutes for the Wi-Fi garage door opener to establish a connection.
  3. Verify that your Wi-Fi router has a working internet connection.
  4. If the opener is beeping, beeping will stop within 10 minutes.
 W3  Wi-Fi Range
  1. The Wi-Fi garage door opener has a valid network name and password, but it cannot establish a connection to your Wi-Fi router. This may be due to the Wi-Fi garage door opener being too far away from your Wi-Fi router.
  2. If possible, move the router closer to the garage, to a higher location, and away from metal. You may need a Wi-Fi Range Extender.
  3. If the opener is beeping, beeping will stop within 10 minutes.
 W4  Credentials
  1. The Wi-Fi garage door opener was unable to establish a connection to the Wi-Fi router.  This may be due to an incorrect password or being out of range of the Wi-Fi router.
  2. To try again, on your mobile device go to Wi-Fi settings and select the MyQ- prefix network.
  3. Relaunch the web browser and enter setup.myqdevice.com. Once connected, follow the on-screen prompts to add the garage door opener to your home’s Wi-Fi network.
 W5  Connect Mobile Device
  1. The Wi-Fi garage door opener was unable to establish a connection to the Wi-Fi router. This may be due to an incorrect password or being out of range of the Wi-Fi router.
  2. To try again, on your mobile device go to Wi-Fi settings and select the MyQ- prefix network.
  3. Relaunch the web browser and enter setup.myqdevice.com. Once connected, follow the on-screen prompts to add the garage door opener to your home’s Wi-Fi network.
 W6  Learn Mode
  1. The Wi-Fi garage door opener was unable to establish a connection to the Wi-Fi router. This may be due to an incorrect password or being out of range of the Wi-Fi router.
  2. To try again, press and release three times the learn button on the garage door opener. The opener will beep once and the opener’s black adjustment button will have a blinking blue light.
  3. Now, on your mobile device go to Wi-Fi settings and select the MyQ- prefix network.
  4. Relaunch the web browser and enter setup.myqdevice.com. Once connected, follow the on-screen prompts to add the garage door opener to your home’s Wi-Fi network.
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